Please click the grey boxes to expand the answers.
Q: How do I set or reset a Kingsley Lock combination padlock or lock box?
A: Click the appropriate link below for instructions. Be sure to set your current combination before proceeding (not the default 0000).
- Guard-a-Key Directions (PDF)
- Combination Padlock Directions (Image)
- Wall Mounted Guard-a-Key Directions (Image)
Note: Once the lock is set, it cannot be opened without the combination. Please record your new combination in a safe place.
Q: My Kingsley lock box won’t close. What do I do?
A: The lock only closes when set to the current combination. For example, if the code is 1234, align to that to close the lock. Scramble the numbers afterward to secure it. This applies to both hanging and wall-mounted models.
Q: My Kingsley 22L Padlock won’t open. What should I do?
A: Ensure the combination is correct, then depress the shackle before pulling. This is a common step people overlook. If issues persist, please contact us.
Q: I’ve forgotten my combination or didn’t record it. Is there an override?
A: No override exists. Try combinations close to your original, like 0234, 1235, 1233, etc.
If successful, reset the code using the newly discovered combination. Refer to the instructions above.
Note: Always store your new code in a safe place. If recovery fails, contact us for support.
Q: I know the code, but the lock won’t open. Is it broken?
A: 99% of the time, the lock is not defective. It’s often due to an incorrect code or accidental reset. If you believe it’s defective, please contact us to begin the replacement process.
Q: My lock was hard to open and had to be cut off. Will Kingsley replace it?
A: Kingsley locks are covered against mechanical defects for the life of the product. If a mechanical defect is confirmed, we’ll replace the lock free of charge. You may need to return the original lock to us first.
Q: Will Kingsley reimburse locksmith charges?
A: Kingsley does not reimburse for locksmith services or associated fees.